Glass breakage or damage?
What to do?
- Report the issue via the form in your account
- Select the relevant order and describe the problem
- Add any additional information or comments if possible
After your report, we will contact you by email to find a suitable solution together. Depending on the situation, this may include:
- a (partial) refund
- reshipping the order
- a discount on a future order
Not satisfied?
You have the right to withdraw from your order within 14 days of receiving it, without giving any reason.
The withdrawal period expires 14 days after the day on which you (or a third party designated by you) received the order.
How to withdraw from your order?
If you wish to exercise your right of withdrawal, please inform us by means of a clear statement:
- by email: info@viven.be
- or by post:
Viven Brewery
Stationsstraat 89
8340 Sijsele
After receiving your withdrawal request, we will send you a confirmation by email as soon as possible.
Exception: sealed products
- The products must be returned within 14 days after your withdrawal.
- The return shipping costs are borne by the customer.
- After receiving the returned goods (or once you provide proof of return), we will refund the amount within 14 days.
- The refund will be made using the same payment method as the original order.
- You are only liable for any loss in value if the product has been used more than necessary to assess it.
Returns & refunds
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.
Once the seal or protective packaging has been opened or altered, the purchase can no longer be withdrawn.
